You may return any product to us within 14 days of the invoice date provided it is unopened, sealed and in original condition.
Once we have received the product you will be contacted to provide your banking details for the refund of the product only. Any delivery fees that were paid to receive the product will not be refunded.
The product will have to be sent back to us at your own cost, or we can arrange to have the product collected at the courier fees stipulated. The collection cost will be deducted from the refund amount.
To return a product call us on 021 880 1746 or send us an email at firstname.lastname@example.org.
The product needs to be returned to our practice.
Chocolate Nutrition Clinical Dietitians
Unit 6 Technostell Building
9 Quantum Street
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Managing Director, Talia den Dulk, via email: Talia@chocnutrition.co.za